Shopify Inbox is a customer contact management tool integrated into the Shopify platform. It provides e-commerce businesses with a centralized platform to engage and respond to customers. This tool collects messages from different communication channels in one place, so businesses can easily manage all customer communications. It offers automated responses, personalized customer service, and multichannel integration features. Shopify Inbox is specifically focused on e-commerce, aims to make businesses' customer service more efficient, and is available for free for Shopify users.