When it comes to customer service and giving users a great experience along with your company, it is very important to choose the best among the Best Live Chat Plugins For WordPress.
Since the age we live in is the age of internet and technology, potential customers now prefer support systems where they can get advanced and fast answers rather than old-fashioned support systems. Although technology users find most of the answers to their questions on Google or other search engines, the trend towards live support has increased significantly with the developing technology.
When we think of live support, we don't just think of talking through a voice communication tool. some people may find it more practical and comfortable for them to interact through chat instead of talking.
The online support structure can take different forms. However, all of these can be seen as difficult for prospective customers in some cases, and people often try to find online chats or social media pages to get their answers. In this case, a live chat plugin for a WordPress site is very important.
Adding online live chat options to your WordPress sites is not only useful for your visitors or potential customers, but can also come in handy for website owners.
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Why Add WordPress Live Chat Option to Your Site?
First of all, all business owners should understand the importance of customer service and how it can affect any business. There is no doubt that if you provide quality service, you will gain more loyal followers and customers because many successful companies have proven it. However, there are already on your e-commerce site With all the customer service and support you provide, why would you need a live chat plugin? Let's take a look at the key benefits:
- Faster Service and Promotions: Customers keep track of the product or service they have purchased and when they encounter a problem, they ask for immediate help. Offline or online live chatsis the fastest way to answer and solve related problems or instant questions that are waiting for an answer.
- Efficient Service: Most Live Chat plugins support the ability to respond to multiple tickets. This means that instead of handling one issue at a time, you can handle several at the same time.
- Minimal Disruption and Privacy: When it comes to phone calls, you need to be in a proper place, on a proper network. Whether professional or personal, writing is much easier.
- Real-Time Problem Solving: Multiple responses are easier when it comes to online chat. Moreover, some live chat plugins also support live screen sharing or live streaming, making the process much easier.
- Cheap and Easy: Instead of paying monthly bills for phone calls, why not pay a one-time fee with live chats? Most users usually prefer texting anyway and so this is a win-win situation. This is why you need to make a choice between the Best Live Chat Plugins For WordPress.
- Multilingual: Most plugins come with multi-language support that automatically translates and helps you talk to your international users.
Best Live Chat Plugins for WordPress!
Keeping in mind all the above-mentioned points, we have come up with a list of the Best Live Chat Plugins For WordPress
a list of the most suitable ones for you. We hope that after browsing through them you will find the one that works best for you!
1. WP Live Chat Support
While it's aimed at smaller businesses, the premium features are definitely worth a try, and there are unlimited simultaneous live chat options.
For a better experience, offline messages can be stored and you can also access live chat history with a few clicks. Another important point is that you can add gif files, animations, polls to your chats. If you want to make the plugin more efficient, you can enable notifications for new incoming messages, manage your support option for mobile or different devices, and even keep emails and names of new users in the database.
Features:
- Anonymity option for your users.
- Allow the automatic live chat pop-up.
- Draggable pop-up live chat.
- Fully customizable and user-friendly.
- No subscription required.
- There is an option to enable the chat box for registered users.
2. Tawk.To Live Chat
Although it is free, it is complete with all the features that will allow users to monitor and manage their queries in an easier way. As it is highly flexible and customizable which is Tawk.To is customized to fit your theme design.
That's not all, it is one of the Best Live Chat Plugins For WordPress when it comes to responsive, eye-pleasing and cross-browser compatible When it comes to customer service and giving users a great experience with your company, it is one of the Best Live Chat Plugins For WordPress.
It supports unlimited team members and live chat at the same time, so the whole team can easily join the conversation.
Features:
- Responsive and attractive design.
- Visibility option settings are available.
- Option to add widgets to widget-friendly areas.
- Highly customizable plugin with color schemes.
- There are noticeable bubbles.
- It is easy to change its position.
3. Tidio Live Chat
Tidio Live Chat is a fully responsive and ready-to-use WordPress live chat plugin that aims to give website owners an easier way to communicate with their users. It is very easy to customize and free of charge.
Color, size and even positioning can be changed according to your preference. You can also use their dedicated app for smaller devices such as cell phones, tablets and desktop devices.
The widget also supports 183 languages, making it easy to communicate with your international users. Offline messages can also be saved and you can enable notifications for your users. For the convenience of users,
Features:
- 2 Unique and creative live chat design.
- Option to send emails to users.
- Multilingual and translation ready.
- Options to display users visiting the site.
- Custom application available.
- Integration with popular plugins like MailChimp, SalesForce and more.
4. JivoChat Live Chat
If you are looking for an effective WordPress live chat plugin, JivoChat Live Chat is a great option. Powerful, versatile and the most popular among others when it comes to customer service and giving users a great experience with your company, WordPress It is one of the Best Live Chat Plugins for Live Chat. It has real-time live chat features that enable the user to connect within a short period of time. In addition, you can search for users and even connect with them for an effective result. integrate your social media links.
Moreover, it also allows you the option to track your visitors on your site and start a conversation with them based on certain situations. Another important feature of this plugin is that you can also see what your users are typing before they hit the submit button. Additionally, it is lightweight and fast to make sure your website doesn't cause unnecessary delays.
Features:
- Lightweight, fast-loading and fully responsive.
- Automatic translator for multilingual experience.
- Easy integration to your social media sites.
- Instant search features for your users.
- Markers to emphasize certain features.
- Visitor monitoring and triggers are available.
- CRM, API, Webhooks and Mobile SDK integration.
5. LiveChat
LiveChat is another stunning addition to our list of free WordPress live chat plugin is one of the Best Live Chat Plugins For WordPress when it comes to customer service and giving users a great experience with your company. Allowing users to communicate with customers instantly, this plugin is powerful and advanced, as well as çaims to upgrade your online presence.
Another feature that using this plugin will add to your site is that it works seamlessly with other plugins and services. It also supports a built-in support system that makes it easy for you to manage all your users' queries with ease. Fully responsive, this plugin also automatically adapts to every device screen size.
Features:
- Email Marketing and live ticketing system.
- Multiple live chats at the same time.
- Option to send personalized messages according to your circumstances.
- Visitor tracking and Live Chat triggers.
- Customizable Live chat widget.
- Ready-made answers to popular questions.
- Mobile Live Chat application is available.
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